Your participation in our Voice of the Customer survey is already shaping our services and processes. We aim to make it easier for you to do business with us. We continue to invest in innovative approaches that can make this happen.
Sometimes, all it takes is the simplest function performed well to improve customer experience. We recognize that you value an efficient billing system, the cornerstone of business transactions. We are improving billing processes as well as access to invoice information; two simple, key adjustments that just make the experience that much better.
Make that three. We have introduced a streamlined escalation procedure to fast-track answers and deliver on our key business promise, “the customer comes first.”
Technology delivers transparency and you have told us that you gain significant benefits from our online capabilities. Information available at your fingertips anywhere, anytime, saves resources, both tangible and intangible.
Fast-forward to early 2015, when the upgraded Recall Portal, a significant development of our digital capabilities, powers a differentiated customer experience. The enhanced Portal uses the latest, web-based technology to immediately deliver access to your digital and physical document holdings. Secure, single sign-on from any device, anytime plus improved reporting.
By capturing a clear view of your experience with us, we can drive service improvement. Participate in the survey attached to your next work order, and Recall can make your voice count.