With the introduction of a process to capture your experience with us, Recall delivers on a key business promise, “the customer comes first”. With success in over 20 countries in physical and digital information solutions, we leverage our global strength to provide attentive and relevant local service.
Through the Net Promoter Score (NPS), we listen, and respond to your changing requirements and capture your specific expectations and preferences. It is all part of our commitment offer value and make it easy to do business with us.
The real-time, unbiased feedback is both qualitative and quantitative. We aim to differentiate our service, guided by your experience with our service. With a dedicated Voice of the Customer (VOC) team, feedback can be acted upon, and issues rectified quickly. NPS embeds feedback into our processes and promotes a company culture that is truly customer focused. It provides a best-practice framework for collecting, evaluating and acting on customer feedback to optimise benefits and engagement.
Recall appreciates your support. By participating in the survey we send to you, we can respond to your voice. If you have not received a survey and would like to, you can sign up by simply filling in the Contact Us form on this website.