As you may know, the publicised acquisition of Recall and its wholly owned subsidiaries, by Iron Mountain Inc, was successfully completed on 2 May 2016. We can further advise that the Australian company, Recall Information Management Pty Ltd changed its name to Iron Mountain Australia Group Pty Ltd (IMAG) on 3 May 2016. 

We also confirm that from the acquisition date, a related entity of IMAG, Iron Mountain Australia Group Services Pty Ltd (ABN 19 079 495 346) (IMAGS) will now undertake the provision of all non-retention related services under your service agreement(s) with IMAG. This is purely an internal arrangement between two related entities, and we can assure you that there will be no change to your day to day dealings, including billing, CARE and other account management services and IMAG will continue to be responsible for meeting all obligations under your service agreement(s). 

What does this mean for you? 

All day-to-day enquires and service requests should be directed through the existing channels that you currently use today. We can assure you that there will be no change to your day to day dealings, including Billing, Customer Care and other Account Management services. Please note the below: 

 Australian Company Number    No change
 Australian Business Number  No change
 Vendor Name  Change to Iron Mountain Australia Group Pty Ltd
 Bank Account Details  No change
 Registered Address  No change
 Day-to-Day Contacts  No change
 Service Agreement  No change

Please be assured that the quality of service that you enjoyed prior to the merger will continue and will only be enhanced by the combination of two great companies. Our aspiration is to continue to be your trusted guardian for the assets most important to you, helping you to secure their past, present and future value. 

If you have any questions please contact your Account Manager or our Customer Care team on 13 RECALL (13 732 255).


Or call  +13.RECALL