Recall™ Delivers Security and Compliance
A major insurer operating in Brazil.
Outdated document imaging system in place. Customer applications collected from over 80 locations. Regulations mandating applications be processed within 15 days.
The Recall Solution
A comprehensive, digital and physical document management process encompassing scanning, indexing, archiving, Web-based access/retrieval and workflow features.
Images ported from obsolete imaging system into Recall’s Web-based ReView® Powered by OnBase®. Applications automatically assembled with underwriting and claims-related material using advanced workflow capabilities. Digital images integrated with legacy systems and operations.
Security – 128-bit SSL encryption, authorized user access only, (ReView). 24/7, audited global network operations center; intrusion detection; offsite backups; disaster recovery planning/testing (infrastructure).
Efficiency – Timesaving of over 2,000 hours a month; 50 percent time reduction to issue policies. Significant cost savings realized.
Customer satisfaction – Compliance with industry regulations, including audit trails tracking all actions and activities. Resources redeployed to more productive, profitable areas of business. Improved service levels to existing and potential customers.
Sustainability – Reductions in paper, postage and printing.